Common Solutions to Frequently Asked Questions
    Billing
  1. Why do I need to present my insurance card(s) for every visit?
  2. Why do people select the Metabolic & Wellness Clinic? And how do they benefit?


    3. Coumadin Clinic
  3. Who do I contact to change my dose?
  4. What do I do if the lab tells me I need a new standing order for my coumadin levels?


    5. General
  5. What if I have a question or emergency after the office is closed?
  6. What Specialty Clinics are offered?
  7. Why do I need to bring my medications with me to every visit?
  8. Do I need a referral from another physician to be seen by a cardiologist?
  9. If I call with a question, when will someone call me back?
  10. How do I find out if I need to stop medications for a test or Procedure?
  11. Where can I find information about my medical condition?
  12. Why can't I talk directly to my Physician when I call?
  13. Do I need to have my labs checked at the hospital whose name appears on the lab slip?
  14. How do I get my test results?
  15. How do I get a medication refill?
  16. What do I do if I need to stop my coumadin/warfarin, plavix or aspirin for a procedure or surgery?
  17. If I am having a problem, who do I call?
  18. Are there any medications or foods that I should avoid before having a test?
  19. Why does it take so long to get a prescription refill filled?


    20. Locations
  20. Are there other locations for the Heart Center for Excellence?


    21. Medical Records
  21. How do I get a copy of my medical records?


    22. Metabolic Clinic
  22. What specialty classes are offered at the Metabolic & Wellness Clinic?
  23. What cooking classes are offered at the Metabolic & Wellness Clinic?
  24. Who do I call to get an updated list of classes offered through the Metabolic & Wellness Clinic?

1722 Shaffer Street · Suite 1
Kalamazoo, MI 49048
269.381.3963 / 800.632.7737